Shipping & Delivery
Shipping & Delivery
Shipping & Delivery
Where we ship, how long it takes, and how a piece reaches your room.
Where we ship, how long it takes, and how a piece reaches your room.
Where we deliver
Where we deliver
We deliver across the regions listed at checkout, to homes, studios, and businesses alike. If your address does not appear, write to us before ordering — we can often arrange a route, quote a freight cost, or point you to a partner who can help. We do not want a postcode to be the reason a piece never finds its room.
We deliver across the regions listed at checkout, to homes, studios, and businesses alike. If your address does not appear, write to us before ordering — we can often arrange a route, quote a freight cost, or point you to a partner who can help. We do not want a postcode to be the reason a piece never finds its room.
Lead times
Lead times
Because most pieces are made to order, delivery begins with production, not dispatch. Each product page shows the current lead-time range, and your confirmation repeats it. In-stock pieces move faster; made-to-order and bespoke work takes longer by nature. We would rather quote honestly and deliver early than promise a date the workshop cannot keep.
Because most pieces are made to order, delivery begins with production, not dispatch. Each product page shows the current lead-time range, and your confirmation repeats it. In-stock pieces move faster; made-to-order and bespoke work takes longer by nature. We would rather quote honestly and deliver early than promise a date the workshop cannot keep.
How we deliver
How we deliver
Small items travel by tracked courier. Larger furniture is carried by a specialist two-person delivery service used to stairs, tight corners, and pieces that matter. You will always know which method applies before you order, and you receive tracking or a scheduling call as your delivery approaches.
Small items travel by tracked courier. Larger furniture is carried by a specialist two-person delivery service used to stairs, tight corners, and pieces that matter. You will always know which method applies before you order, and you receive tracking or a scheduling call as your delivery approaches.
Room of choice and access
Room of choice and access
For larger pieces we carry your furniture to the room you choose, not just the front door. Please make sure the route is clear and let us know in advance about stairs, lifts, narrow doorways, or restricted parking, so the team arrives prepared. If a piece genuinely cannot fit the access available, we will help you find the best alternative.
For larger pieces we carry your furniture to the room you choose, not just the front door. Please make sure the route is clear and let us know in advance about stairs, lifts, narrow doorways, or restricted parking, so the team arrives prepared. If a piece genuinely cannot fit the access available, we will help you find the best alternative.
Scheduling your delivery
Scheduling your delivery
Once your piece is ready we contact you to agree a day, and for larger deliveries an approximate window. We know a sofa arriving is a small event in a home, so we try to work around you. If the agreed time no longer suits, tell us as early as you can and we will happily rebook.
Once your piece is ready we contact you to agree a day, and for larger deliveries an approximate window. We know a sofa arriving is a small event in a home, so we try to work around you. If the agreed time no longer suits, tell us as early as you can and we will happily rebook.
Delivery costs
Delivery costs
Delivery costs depend on the size of the piece and where it is going, and the exact figure is shown clearly at checkout before you pay — never added as a surprise afterwards. Larger and long-distance deliveries naturally cost more; we do not inflate them, and we do not use delivery as a hidden margin.
Delivery costs depend on the size of the piece and where it is going, and the exact figure is shown clearly at checkout before you pay — never added as a surprise afterwards. Larger and long-distance deliveries naturally cost more; we do not inflate them, and we do not use delivery as a hidden margin.
On the day
On the day
The team will call ahead where possible, treat your home with care, and place your piece where you want it. For made-to-order upholstery and solid timber, please allow a little time for the piece to settle to room temperature and humidity before judging its final feel.
The team will call ahead where possible, treat your home with care, and place your piece where you want it. For made-to-order upholstery and solid timber, please allow a little time for the piece to settle to room temperature and humidity before judging its final feel.
Checking your piece
Checking your piece
Please look over your furniture while the team is still with you. If anything has been damaged in transit, note it with them and take a photograph; it makes any resolution quick and painless. The small marks of natural material — grain, tone, the character of real hide or timber — are features, not faults, and we describe them honestly on each product page.
Please look over your furniture while the team is still with you. If anything has been damaged in transit, note it with them and take a photograph; it makes any resolution quick and painless. The small marks of natural material — grain, tone, the character of real hide or timber — are features, not faults, and we describe them honestly on each product page.
Assembly
Assembly
Most of our pieces arrive ready to use or need only simple, tool-light assembly, with clear instructions included. Where a piece needs more, we say so on the product page, and our two-person service can often assemble it for you on request. If you would rather we did, just ask when scheduling.
Most of our pieces arrive ready to use or need only simple, tool-light assembly, with clear instructions included. Where a piece needs more, we say so on the product page, and our two-person service can often assemble it for you on request. If you would rather we did, just ask when scheduling.
Delays and missed deliveries
Delays and missed deliveries
Occasionally weather, materials, or logistics get in the way. If your delivery will be delayed we tell you as soon as we know and agree a new plan. If a scheduled delivery is missed from your side, we will rebook it; repeated missed slots for larger items may carry a re-delivery cost, which we will always explain first.
Occasionally weather, materials, or logistics get in the way. If your delivery will be delayed we tell you as soon as we know and agree a new plan. If a scheduled delivery is missed from your side, we will rebook it; repeated missed slots for larger items may carry a re-delivery cost, which we will always explain first.
Questions
Questions
For anything about a delivery — a date, a route, an access worry — email hello@xiaing.studio or reply to your confirmation, and a real person will help. The earlier you tell us about a tricky doorway, the smoother the day.
For anything about a delivery — a date, a route, an access worry — email hello@xiaing.studio or reply to your confirmation, and a real person will help. The earlier you tell us about a tricky doorway, the smoother the day.
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